Retail & Commerce

Customer Service Essentials

Build the communication and complaint-handling skills every customer-facing role needs, from greetings to de-escalating difficult situations.

$45 USD

Course materials

1 week (15 hours) · Angle of Health Trust Certificate

Course manuals are provided directly after enrolment. Submit an enquiry below and the Trust will send you the materials.

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What this course covers

            ✓
            Greeting & active listening skills
          
            ✓
            The LEARN complaint-handling method
          
            ✓
            Telephone & digital communication etiquette
          
            ✓
            De-escalation techniques
          
            ✓
            Basic consumer rights awareness

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Customer Service Essentials

Course materials

What this course covers

Related courses in Retail & Commerce

Till Operating & Cashier Skills

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